Refund policy

Last updated: October 9, 2026

We want you to love your Yoyo Flowers™ the Love Chemist™ order. Many of our products are handmade in small batches or made especially for you after you order, so please read this policy before you buy.

What can be returned

Unopened, unused items in their original packaging can be returned within 30 days of delivery. This covers things like sealed candles, unworn essential oil jewelry still in its packaging, and unopened gift sets.

To start a return, email LoveChemist@yoyoflowers.love with your order number and the item(s) you want to return. Please don't mail anything back before we reply with return instructions. Returns sent without approval may not be accepted.

Unless the return is because of our mistake, you pay the return shipping, and the original shipping charge can't be refunded.

What can't be returned

  • Opened or used personal-care items. For hygiene and safety reasons, we can't accept returns of soaps, body scrubs, beard oils and balms, lip balms, or any other skin-care or body product once the seal or packaging has been opened or the item has been used.
  • Custom and personalized items. This includes custom pet journals, personalized gifts, and anything made with your names, photos, or design choices. These are made just for you, so they can't be returned or exchanged unless they arrive damaged, defective, or different from the proof you approved.
  • Made-to-order apparel and merchandise. These items are printed or embroidered after you order. We can't take returns or exchanges for the wrong size or color, a change of mind, or personal preference. Please check the size guide before you order.
  • Pet fragrance products once opened or used (same hygiene rule as personal-care items).
  • Burned or used candles.
  • Gift cards, if offered.
  • Sale and clearance items. These are final sale unless they arrive damaged, defective, or wrong.

Damaged, defective, misprinted, or wrong items

If something arrives damaged, defective, misprinted, or isn't what you ordered, we'll make it right. Contact us within 30 days of delivery and include:

  • your order number
  • a short description of the problem
  • clear photos of the item and the issue
  • photos of the box, packaging, or packing slip if they help show what happened

Once we review and approve your claim, we'll send you a free replacement or give you a refund. If the item is out of stock or can't be remade, you get a refund. Most of the time you won't need to send the damaged item back unless we ask you to.

Lost packages

If your package seems lost, please tell us within 30 days of the estimated delivery date so we can look into it with the carrier. See our Shipping Policy for details.

Order changes and cancellations

Need to change or cancel? Email us as soon as possible. We can cancel for a full refund only if your order hasn't started production, personalization, or shipping yet. Once work has begun on a custom order, it generally can't be canceled. If part of the work is already done, we may offer a partial refund after deducting the completed work and materials we can't recover.

Refunds

Once a return is received and inspected, or a claim is approved, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it.

Contact

Yoyo Flowers™ the Love Chemist™
Email: LoveChemist@yoyoflowers.love
Phone/Text: 216-929-5262
Cleveland, OH 44105, USA
(We'll send the return address with your approved return instructions.)